Frequently Asked Questions

How do I maintain the product?

We recommend keeping the piece dry and away from water, lotion, makeup, and fragrances. Your jewelry should be sparingly worn to avoid damage and scratching. When worn for significant period of time, the gold plated jewelry can wear down. The delicate handmade piece should be the last thing you put on and handled with care. 

 

Will the color of my product differ from that of the image?

We do our best to keep our image quality and color as precise as possible to resemble the actual product. However, they are subject to change under different lighting and screens and hence, we cannot guarentee an exact replica of the product displayed.

 

Can I modify the address after the order has been placed?

You can change the delivery address up until 2 days of ordering the product. 

 

What is the return policy?

Since our pieces are exclusively made to order we do not offer returns. however, we can exchange a piece for another piece of the same value within a period of 14 days once delivered. 

 

Can I cancel my order?

Once orders are placed, they cannot be cancelled.

  

Can i get the products gift wrapped?

All our products are delivered in a gift box and can be directly shipped.